ACCESSIBILITY STATEMENT

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At The Outpost, we believe everyone should feel welcome — including when visiting us online. We understand that every person experiences the web differently, and what works well for one visitor might present a challenge for another.

We’re committed to making our website as accessible and inclusive as possible. That means doing our best to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and partnering with accessibility experts to help guide us along the way.

We’ve built our website with features and tools designed to improve your browsing experience. Many web browsers also offer their own accessibility options and add-ons that may help even more. If something still isn’t working for you, we want to know — and we’re here to help.

Accessibility is an ongoing journey, and we’re always learning. While we’ve made thoughtful efforts to accommodate a wide range of needs, we know there’s always room for improvement. If you encounter a barrier or have a suggestion, please don’t hesitate to reach out. Your feedback helps us grow.

Some areas of our website include third-party features (like maps, videos, or social media feeds) that we don’t directly control. These tools may not be fully accessible in all cases, but we’re happy to offer alternative options whenever we can.

Videos on our site include closed captions or text descriptions to make them easier to enjoy for all viewers.

If you are experiencing difficulties with any content on our website because of a disability, or if you require assistance with any part of our site because of your particular disability, please contact us and let us know. We will be happy to assist.

The following telephone number is dedicated exclusively to accessibility support. It is intended for individuals who require assistance due to a disability in accessing, navigating, or understanding any part of our website or the information provided on it.

Other pages and/or links within our website may contain other telephone numbers to assist with sales, service, product information, accounts, or other aspects of our business. However, as noted above, if you have a disability that has caused or may likely cause you difficulty in accessing or navigating any part of our website, you can call us toll free at: 1-866-545-4055.

This telephone number for assisting persons with disabilities, including but not limited to blind and visually impaired persons, is available 24 hours/7 days a week.

You can also send an email, explaining in as much detail as possible, what type of difficulty you had, or may have had, or believe others may have. These types of emails should be sent to: hello@theoutpostsjc.com for forwarding to us.

Note: if the email is sent to a third-party website or mail server for forwarding to us, the third-party website or mail servers does not itself read or respond to these emails but will only forward such email to us without prior review.

In contacting us by telephone or email, your privacy will be strictly protected. This means that you will not be required to provide any personal information, including but not limited to your:

Name, address, telephone number, the specific type of disability you may have, information about goods, products, or services you might be interested in, email address (unless you include it in an email you send to us or to our representatives).

This website may or may not have  links to third party websites.  A few third-party websites (which may or  may not have a link or relation to this website) may have their own  accessibility features.  A number (but not all) links to descriptions of or information about third party website features as provided by some of these third-party websites are listed here for your convenience. This website has not reviewed these statements by others and does not  render an opinion on the accuracy of these statements.   

• Google Accessibility Tools: For Google Products, including but not limited to: Chrome, Android, Gmail
   
• Firefox Accessibility Add-ons
   
• Microsoft Edge Accessibility
   
• Instagram Accessibility
   
• TikTok Accessibility
   
• JAWS Screen Reader
   
• American Foundation for the Blind – Screen Readers